|
| National Gross Gas Write-offs* |
| $ |
1 |
, |
6 |
0 |
3 |
, |
9 |
7 |
3 |
, |
0 |
6 |
3 |
|
|
|
|
| Control |
The GasZone Remote Gas Shut-off Program gives gas utilities the tools it needs to control write-offs and uncollectable expenses. When faced with immediate gas termination, customers quickly adapt to keeping their accounts current, or seek LIHEAP assistance. In either case, customer accounts are current, or service is stopped.
Utilities can rapidly deploy our Remote Gas Shut-off Program and dramatically protect their revenue at risk. Since the Remote Gas Shut-off Program does not require the complex coordination and high expenses associated with meter relocations, which may involve bare steel main replacements, permit fees, police, traffic paving, they can be completed much more efficiently.
Improve Customer Behavior
- Changes customer behavior
- Empowers customer service representatives
- Empower call center with first contact resolution
Control Gas
- No more "Can't Get Ins" (CGIs)
- Reduce days to termination for non-access meters
- Optimize field collections and number of shut-off completed
- Maximize field collections to compensate for moratorium extensions
Control Financials
- Reduce Days Sales Outstanding (DSO)
- Reduce Meter-to-Cash Cycle
- Reduce Cost of Write-offs
- Reduce Collection Costs
- Reduce phone calls, notices, legal action
- Reduce bad debt
Program Development
- Complete Project Management
- Credit & Collections Assessments
- Benchmarking Data
- Financial Analysis
- Process & IT Review
- Performance Measures
- Customer Service Education
- Installation Training
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